Pioneer Veterinary Clinic: NEW HOURS
Updated 9/24/2021
Dear Valued Clients,
For over 25 years we have been trusted to serve the pets of Moses Lake and the surrounding areas with exceptional medical care. We have prided ourselves in the ability to meet your expectations and provide services when you’ve needed it the most. However, this past year has brought about many changes, and we feel like we are falling short of this standard.
As many of you are aware, there has been an influx of patients and clients needing to be seen by our veterinarians, and changes within our own staffing has stretched our availability thin in the attempt to accommodate our services for seven days a week. This has resulted in understandable frustrations on your part as phone and appointment wait times have increased, and the exhaustion of our staff as they have worked tirelessly to maintain everyone’s expectations and continue to provide a high standard of care. This unfortunately is a compounding problem that is affecting not only our clinic, but many other clinics state wide.
As a result, we will be modifying our hours until further notice in an effort to increase our availability to you during the week, decrease appointment wait times, and continue to improve the human animal bond by providing exceptional and individualized services. This change will be a much-needed reprieve for our staff who adapted to pandemic changes and increased their workload over the past year to remain open and available during a time of high uncertainty. It will also be a great time to onboard new team members who have just as much of a passion for veterinary medicine as we do. (If this is you, please click here for more details: https://www.pioneerveterinaryclinic.com/employment-opportunities)
Starting Sunday, September 26th, 2021 we will be adjusting our schedule and will be CLOSED on Sundays. We will be open Monday, Thursday, Friday 7am-6pm, Tuesday, Wednesday 7am-8pm and Saturday 9am-4pm.
Our evening and weekend emergency services will be limited and will vary depending on the doctor on call.
If you have an appointment scheduled on a Sunday we will be reaching out to you to reschedule or you can call us to reschedule.
❤🐾Thank you for your patience and kindness to our staff as we adjust to these changes.
Sincerely,
The Team at Pioneer Veterinary Clinic
Pioneer Veterinary Clinic Mask Mandate Update
Updated 8/23/2021
Statewide Mask Mandate:
In accordance to the recent statewide indoor mask mandate, as of Monday, August 23rd, 2021, masks are now required for everyone in our building. We are asking all clients to please wear masks when coming inside our office, regardless of vaccination status. Please remember to keep your masks on and over the nose.
*Pets are not required to wear face masks.
All other information in our previous update on 6/30/21, is still current, except for the mask requirements.
Thank you for your cooperation!
Pioneer Veterinary Clinic COVID Restrictions Lifted!
Updated 6/30/2021
Great news! Now that the COVID restrictions have been lifted in Washington state, we wanted to update you about the changes we will be making!
Clients in building:
We are now able to fully open up our clinic! This means that all clients are able to be back in the building for appointments, surgery drop offs and pickups, medication and food pickups etc. Masks are now optional.
Curbside Service continuation option:
We will still continue to offer curbside service to those who want it. We understand that some of you may prefer it still for either convenience or health reasons. Please let us know which you prefer.
Work ins:
While we highly recommend scheduling an appointment, we understand that urgent situations arise. In that case you may be offered to be a same day “work-in”. A “work-in” is not a scheduled appointment, it means we will try and work your pet in to be seen in between our scheduled appointments. Upon arrival, your pet will be assessed/triaged, and then you will be asked to wait with your pet until a doctor is available, unless it is a critical emergency. All work-ins are seen on a triage basis first, then in the order you arrived. Wait times for “work-ins” are significantly longer than for a scheduled appointment and can range from 1-3 hours.
Wait times:
Although we are working the best we can to work efficiently and safely, our wait times have been extended significantly. We also have been experiencing a high volume of calls due to the remote check in process, phone consultations and increased number of clients and patients. Please be patient as we are working as quickly as possible to get everyone seen.
Reminder of treatment of staff:
We would like to extend a friendly reminder regarding the treatment of our staff. We understand that this past year has been stressful to say the least. However, we will not tolerate aggression or verbal abuse directed towards our staff. Our team has been working tirelessly to provide the best care possible for each patient and their owner, despite the many changes and challenges we’ve faced. We value each of our clients and patients and the relationships we have built with them. We appreciate your positivity and patience. Thank you!
Hours:
Our hours remain the same.
Online pharmacy:
As a reminder we have our online pharmacy! You can order your pet’s prescriptions or food without leaving your house and have it shipped directly to you. https://pioneervetclinicwa.vetsfirstchoice.com/
Sick:
If you are experiencing any cold or flu-like symptoms please reschedule your appointment or have a healthy friend or family member bring them in.
*We will continue monitoring the situation and will make changes according to the recommendations of WSVMA, AVMA, CDC and local and federal mandates. We are hopeful that will not have to make any more changes since all the state restrictions have been lifted!
*We hope to be able to continue to provide the best quality of care we can to our patients. Stay safe and stay healthy!
*Should you have any questions or concerns regarding our policies, please reach out to our clinic management at 509-765-6794.
Pioneer Veterinary Clinic COVID-19 Update
Updated 3/22/2021
As we reach the 1 year mark of the start of the pandemic, we wanted to update you in regards to the policies and procedures we have in place.
Clients in building:
Grant County is now in Phase 3 (as of 3/22/2021) which means we are now able to start transitioning back to letting clients back in the building. *Please be aware that this may change at any time.* In order to safely reopen, we will start by allowing a limited number of clients in at a time to allow for adequate social distancing and cleaning in between clients. Our lobby and exam rooms simply do not allow for proper social distancing with the volume of clients we aim to serve daily so we have limited it to 2 pet parents per patient with a limit of 5 patients at a time. This is for scheduled appointments only. All clients are asked to wear a mask while in the building. This requirement is for the health and safety for you, our clients, as well as the Pioneer Veterinary Clinic team.
Curbside continuation option:
At this time we are unable to let all clients in so we will be continuing Curbside Service also. We understand that many of you may want to continue curbside service anyway for your own safety. Please let us know which you prefer. Prescriptions and food pickups as well as surgery drop off and discharges will continue to be done via curbside. We ask that you please wear a mask when you are interacting with our team in the parking lot for both your safety and ours.
Work ins:
While we highly recommend scheduling an appointment, we understand that urgent situations arise. In that case you may be offered a same day “work-in” appointment. After your pet has been assessed/triaged, you may be asked to wait in your vehicle with your pet until a doctor is available, unless it is a critical emergency. All work-ins are seen on a triage basis first, then in the order you arrived.
Wait times:
Although we are working the best we can to work efficiently and safely, our wait times have been extended significantly. We also have been experiencing a high volume of calls due to the remote check in process, phone consultations and increased number of clients and patients. Please be patient as we are working as quickly as possible to get everyone seen.
Reminder of treatment of staff:
We would like to extend a friendly reminder regarding the treatment of our staff. We understand that this past year has been stressful to say the least. However, we will not tolerate aggression or verbal abuse directed towards our staff. Our team has been working tirelessly to provide the best care possible for each patient and their owner, despite the many changes and challenges we’ve faced. We value each of our clients and patients and the relationships we have built with them. We appreciate your positivity and patience. Thank you!
Hours:
Our hours have remained the same.
Monday: 7am-6pm
Tuesday: 7am-8pm
Wednesday: 7am-8pm
Thursday: 7am-6pm
Friday: 7am-6pm
Saturday: 9am-4pm
Sunday: 9am-4pm
Online pharmacy:
As a reminder we have our online pharmacy! You can order your pet’s prescriptions or food without leaving your house and have it shipped directly to you. https://pioneervetclinicwa.vetsfirstchoice.com/
Sick:
If you are experiencing any cold or flu-like symptoms please reschedule your appointment or have a healthy friend or family member bring them in.
*We will continue monitoring the situation and will make changes according to the recommendations of WSVMA, AVMA, CDC and local and federal mandates.
*We hope to be able to continue to provide the best quality of care we can to our patients. Stay safe and stay healthy!
*Should you have any questions or concerns regarding our policies. Please reach out to our clinic management at 509-765-6794.
Updated 3/22/2021
Pioneer Veterinary Clinic COVID-19 Update and New Hours
Updated: 5/8/2020
Due to the extended stay at home orders we will be continuing our curbside service until at least the end of May and all previous protocols and procedures are still in place.
We have changed our hours slightly to help with the high demand for appointments. Starting MONDAY May 11th we will be open the following hours...
Monday: Tuesday: Wednesday: Thursday: Friday: Saturday: Sunday: 7am-6pm 7am-8pm 7am-8pm 7am-6pm 7am-6pm 9am-4pm 9am-4pm
Thank you for your continued patience and support!
Updated: 5/8/2020
Pioneer Veterinary Clinic COVID-19 NEW Protocols and Precautions
Updated: 3/23/2020
Given the rapidly changing COVID-19 guidelines, we are making more changes to our clinic policies to do our very best to help slow the spread of the virus and limit exposure.
NEW Changes:
✅We will begin operating on a modified schedule starting on Tuesday 3/24/2020.
Monday: Tuesday: Wednesday: Thursday: Friday: Saturday: Sunday: 8am-5pm 8am-5pm 11am-8pm 8am-5pm 8am-5pm 9am-3pm 9am-3pm
✅We are implementing a “Locked door” policy to help limit public exposure. We are still open but are doing remote check in and most things over the phone as possible.
✅We are providing curbside service only. All appointments will be drop off appointments. Feel free to wait in your car and we will be in contact with you during and after the exam.
✅We will likely experience a high volume of calls due to the remote check in process and phone consultations. Please be patient as we have a limited number of phone lines.
PREVIOUS Changes: (still in effect)
- We are no longer scheduling any elective visits or surgeries.
- We are rescheduling any previously made appointments in March and April for May.
- We have a new remote check in procedure. Please call or text 509-761-8338 (or call our regular number at 509-765-6794) from your vehicle to check in and we can assist you. This includes prescriptions and food pick up.
- If you are experiencing any cold or flu-like symptoms please reschedule your appointment or have a healthy friend or family member bring them in.
- As a reminder we have our online pharmacy! This is a great way to practice “social distancing.” You can order your pet’s prescriptions or food without leaving your house and have it shipped directly to you. https://pioneervetclinicwa.vetsfirstchoice.com/
*We are sorry for the inconvenience but we appreciate your understanding. We want what is best for your pets and to be clear we are STILL AVAILABLE FOR EMERGENCIES AND URGENT CASES!
*We will continue monitoring the situation and will make changes according to the recommendations of WSVMA, AVMA, CDC and local and federal mandates.
*We hope to be able to continue to provide the best quality of care we can to our patients. Stay safe and stay healthy!
Updated: 3/23/2020
Pioneer Veterinary Clinic COVID-19 Precautions Update
Updated: 3/17/20
We are making some new changes due to the recent recommendations announced yesterday (3/16/20) by the WSVMA….EFFECTIVE IMMEDIATELY!
- We are no longer scheduling ANY elective (non-essential) procedures, surgeries or visits.
- We are rescheduling any previously made appointments in March and April. We are currently rescheduling for the month of May, if things change then we can adjust accordingly.
What is considered elective?
- Wellness visits
- Non emergent cases
- Annual vaccines
- Non emergent dental cleaning
- Routine care
- Elective surgeries (spays neuters, certain lump removals)
What are we allowing?
- Puppy and kitten booster vaccines
- Vaccines required for boarding and grooming appointments
- Emergent dental cleanings (severe infection, facial swelling, unable to eat)
- Emergencies and urgent cases (toxin exposure, vomiting/diarrhea, trauma, injuries, pregnancy and delivery complications, difficulties urinating, seizures, etc)
- Emergent surgeries (c-section due to complications, wound repair, bloat, pyometra, intestinal blockage, porcupine quills etc)
*If you are unsure if your pets’ needs are considered urgent, please call us at 509-765-6794.
*We are currently trying to call and reschedule appointments as quickly as we can. We are so sorry for the inconvenience but we appreciate your understanding. We want what is best for your pets and to be clear we are STILL AVAILABLE FOR EMERGENCIES AND URGENT CASES!
*We will continue monitoring the situation and will make changes according to the recommendations of WSVMA, CDC and local and federal mandates.
Thank you!
Updated: 3/15/2020
Pioneer Veterinary Clinic
COVID-19 Precautions
Updated: 3/15/2020
Attention Clients- Our team is committed to providing the highest quality care for all of our clients and patients. In the face of the global COVID-19 pandemic we are making some changes in the ways we interact with clients as part of our effort to keep everyone as safe as possible. We ask that you will be understanding if there are any unexpected changes on short notice. This information is to help prepare and inform you, not panic.
Scheduling Changes:
- At this time our hours of operation have NOT changed.
- We are NOT currently scheduling elective appointments or elective surgical procedures.
Appointments:
- Wait times for appointments may be longer than usual. We ask that you be patient with us as we are doing the best we can to take care of everyone.
- We may have to cancel or reschedule appointments and procedures on very short notice if our Veterinarian is sick and unable to perform them or if we are severely understaffed.
- At this time we will honor appointments that have already been scheduled.
- If you are experiencing any cold or flu-like symptoms please reschedule your appointment or call to setup a drop off appointment.
New Check In Procedure:
- To protect our staff and clients from COVID-19 exposure we are implementing new “social distancing” procedures.
- We are now implementing a simple remote check in.
- Text or call 509-761-8338 to check in. Return to your vehicle and we will alert you as soon as an exam room is available.
Other:
- We may experience staff shortages. For our health and yours, if a staff member is sick we will ask them not to attend work. That may leave us short handed.
- We may experience shortages of medical supplies. This can include medications. We always do our best to keep our pharmacy stocked with essential medications. But some situations we have no control of such as delayed deliveries or supply back orders.
- We may experience shortages of regular and prescription diets for both dogs and cats. Our normal deliveries from our distributors may be delayed or the products may be unavailable.
As a reminder we have our online pharmacy! This is a great way to practice “social distancing”. https://pioneervetclinicwa.vetsfirstchoice.com/
We hope to be able to continue to provide the best quality of care we can to our patients. Stay safe and stay healthy!
Updated: 3/15/2020
Pioneer Veterinary Clinic COVID-19 Update
Updated: 3/13/2020 1:20pm
We have had several calls from concerned pet owners about the Coronavirus (COVID-19). We understand your worries and would like to share the following information with you. We will be following the situation closely as your pet’s health is extremely important to us. We will share any updates on the situation. Thank you for trusting us to be your source of valued information. 🐾
Facts:
☑️At this time it is NOT thought that dogs or cats can transmit the disease
☑️There have been NO reports of pets becoming sick with COVID-19
☑️There are other strains of the Coronavirus seen in dogs and cats, these are NOT associated with the current outbreak
Tips:
▪️Wash your hands
▪️Avoid touching your eyes, nose and mouth
▪️Stay home if you are sick
▪️Clean surfaces regularly
▪️Keep cleaning products out of reach of your pets
▪️Have some extra pet supplies on hand (*This does NOT mean hoarding supplies! It would be smart to have enough food, medication, litter etc. for 2 weeks to a month in case you are impacted by a quarantine.)
📲Don’t forget we do have our online pharmacy. You can order your pet’s prescriptions or food without leaving your house and have it shipped directly to you. https://pioneervetclinicwa.vetsfirstchoice.com/
Other great reliable sources:
- https://www.cdc.gov/coronavirus/2019-ncov/faq.html#animals
- https://www.avma.org/…/…/2020-03/covid-19-faq-pet-owners.pdf
- https://wsava.org/…/the-new-coronavirus-and-companion-ani…/…
- https://www.oie.int/…/questions-and-answers-on-2019novel-c…/
Updated: 3/13/2020 1:20pm